ā Less than 1% negative! Your customers LOVE your service!
Problem: Late-night and weekend messages wait until next business day, leaving customers uncertain
Solution: Automatic reply during off-hours (6 PM - 8 AM, weekends)
"Thanks for texting Luxy Clean! We'll respond during business hours (8 AM - 6 PM Mon-Fri). For urgent needs, call XXX-XXXX."
Problem: 136 scheduling messages in January - manual follow-ups before each job
Solution: Auto-send confirmation 24 hours before service
"Hi Maria! Your Luxy Clean service is tomorrow at 2 PM. Reply YES to confirm or call to reschedule. - Lety"
Problem: Workers forget checks, customers unsure how to pay (21 messages in January)
Solution: Auto-send after service completion
"Your cleaning is complete! Payment of $120 can be made via Zelle (513-951-5899), Venmo, or check in mailbox. Thank you! - Lety"
Problem: 36 job inquiries in January - all manually answered
Solution: Instant auto-reply with requirements, then collect info
"Thanks for your interest in Luxy Clean! We're hiring. Requirements: Valid driver's license, cleaning experience preferred. Reply YES with your name and location for next steps."
Problem: No systematic follow-up with customers after service
Solution: Auto-send 2 hours after service completion
"How was your cleaning today? Reply 1-5 to rate our service (5 = excellent). We appreciate your feedback! - Lety"
ā¤ļø Rescheduling negotiations - Customers value your flexibility
ā¤ļø Employee problems - Sick calls and emergencies need empathy
ā¤ļø Service issues - Problems require your personal touch
ā¤ļø New customer onboarding - First impressions matter
ā¤ļø Custom quotes - Pricing needs your expertise
Your personal touch is why customers love Luxy Clean!
We'll only automate the repetitive stuff.
Your decisions will be sent to Hector for review and final approval before implementation.